Here you can find all the information you need to understand how you can get in touch with us, how we operate, and our policies.
SHIPPING & DELIVERY
* Orders will be dispatched within 48 hours for in-stock merchandise purchased before 3pm Monday to Friday. Orders made on the weekend will be processed on Monday. If a product is out of stock, the customer will be contacted with an alternate Estimated Time of Arrival or be offered a refund.
Compex South Africa permits a 2 year warrantee on all devices with an additional year added when the device is registered online. The battery holds a 6 month warrantee, while all accessories (leads etc) hold a 1 month warrantee. For any returns under warrantee, please contact firstname.lastname@example.org to log the situation and please provide us with the date of receipt and serial number of the device. Please note that no devices will be replaced if it was handled under harsh circumstances or have obtained water damaged.
We Respect Your Privacy
We respect your privacy at Compex South Africa and we take great care to ensure that your personal information is handled appropriately.
What information do you collect and hold?
The information that you give us and information about your order may be combined with other personally identifiable information (such as, but not limited to, IP addresses, email addresses, demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest.
Where do you collect and hold the information?
There are four areas on our site where we collect the personal information:
- the Check Out page
- Email Newsletter Signup
- the Log In page
- participation in a survey
How and why do you use "Cookies"?
"Cookies" are a type of information that is stored on your hard drive via your web browser. The "cookies" that compex.info uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain specific visit information about you without forcing you to register or to give personal information.
However, you should have the option of disabling "cookies" through your browser. This is a function of your computer, so the manner in which to turn the "cookies" off is quite individual and thus, cannot be addressed here. Please realise, if you choose to disable the "cookies" we will not be able to personalise your experience with us at compex.info nor can we guarantee a complete login, registration or shopping experience.
Receiving Email Promotions and Information From compex.info
We periodically send emails to our customers to help keep you informed of new products, features and/or special promotions. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list.
Secure Credit Card Transaction Processing
Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure webpage to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.